Service Philosophy


To secure and provide an excellent sustainable water supply service of impeccable quality, at a reasonable price, which meets the growing needs of the people, and supports the economic development of the country.


To excel in the provision of an uninterrupted round the clock service of world-class standard throughout the year to the entire population of Mauritius.


Responsiveness – We strive to deliver a proactive customer service.

Courtesy – Be courteous in dealings with all our stakeholders.

Excellence and Quality – We provide a potable, quality water supply and a professional service to our consumers.

Integrity – Build a trustworthy relationship with our consumers.


  • ensure security of water supply with round the clock service
  • smooth execution and monitoring of water infrastructure projects
  • reduce non-revenue water to an economically acceptable level and improve the network efficiency
  • sustain water quality in compliance with international benchmarks
  • improve customer service and manage corporate image
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