My Applications

New Supply

Domestic
  • Title Deed (copy + original (to be returned after verification))
  • Copy of National ID Card (NIC) of applicant
  • 2 Copies of Site/Location Plan
  • Building and Land-Use Permit (BLUP), if applicable
  • Letter of authorisation from the heirs and copies of their NICs, if applicable
  • Death Certificate or Affidavit, if applicable
  • Marriage Certificate, if applicable
If the applicant is not the owner:
  • Letter of Authorisation from Owner and ID Card of owner is required
  • Rent book + Letter of Authorisation from Owner and ID Card of owner is required if applicant is a tenant.
  • Rs 500 nonrefundable processing fees
  • Rs 2200 over and above as installation fees
Non-Domestic
  • Title Deed (copy + original (to be returned after verification))
  • Copy of National ID Card (NIC) Applicant/Owner
  • Written Authorisation from Owner/Director
  • Building and Land Use permit (BLUP) + Certificate of Incorporation + Business Registration Number (BRN), if applicable
  • Front elevation drawing
  • Letter of Consumption stating the following:
    1. Total amount of water required (m3)
    2. Total land area (m2)
    3. Building area (m2)
    4. Area allocated for roads and reserves (m2)
    5. Parking area (m2)
    6.Total green space area (m2)
    7. Number of parking spaces
    8. Number of employees/staff
    9. Number of occupants, where applicable
    10. Dormitory and lodging accommodation permits, if applicable
  • Approved site plan/location plan and approved drawings
  • Extract of files from the Registrar of Companies
  • Letter of authorisation from the heirs and copies of their NICs, if applicable
  • Death Certificate or Affidavit, if applicable
  • Marriage Certificate, if applicable
  • Rs 1000 nonrefundable processing fees
  • Installation fees to be confirmed by respective engineers and inspectors
PROXY
  • ID Card
  • Letter of Authorisation
Application Form

Meter Test

If a consumer is dissatisfied with the functioning of his meter, he/she can apply for a meter test. An application has to be made at any CWA Customer Care Centre or online.

Documents Required:

  • Applicant’s National Identity Card (NIC)/ Passport
  • BRN (non Domestic Supply)
  • CWA Bill
  • Testing Fee of Rs. 500 (Domestic Supply)
  • letter of Authorisation (Tenant)
  • Rent Book (Tenant)
  • Testing Fee of Rs. 1000 (non Domestic Supply)

If Applicable:

  • Lease Agreement
  • Letter of authorisation from the heirs, together with copies of their NICs/ Passports
  • Death Certificate or Affidavit
  • Marriage Certificate 

Number of Living Quarters

Living Quarter is a separate living space for domestic use or tenancy

In order to review or change the number of living quarters a request/application has to be made at any CWA Customer Care Centres or online.

Documents Required:

  • Applicant’s National Identity Card (NIC)/ Passport
  • CWA Bill

If Applicable:

  • Lease Agreement
  • Letter of authorisation from the heirs, together with copies of their NICs/ Passports
  • Death Certificate or Affidavit
  • Marriage Certificate 

Shifting of Main

Shifting of Tapping occurs when a consumer is having a poor water supply or no water at his premises

In this respect an application has to be made at any CWA Customer Care Centres or online to shift the tapping to a different existing main. A shifting on main fee of Rs 2750 has to be paid and all arrears have to be cleared before any application.

Documents Required:

  • Applicant’s National Identity Card (NIC)/ Passport
  • CWA Bill
  •  BRN (non Domestic Supply)
  • Location and site plan

If Applicable:

  • Lease Agreement
  • Letter of authorisation from the heirs, together with copies of their NICs/ Passports
  • Death Certificate or Affidavit
  • Marriage Certificate 

If submitted by Proxy:

  • Letter of Authorisation
  • Owner’s National Identity Card (NIC)/ Passport

Discontinuation of Supply

A request can be put in to temporarily stop the water supply at any of your premises

An application can be done at any CWA Customer Care Centre or Online.  All arrears have to be cleared before any application.

Documents Required:

  • Applicant’s National Identity Card (NIC)/ Passport
  • CWA Bill
  • BRN (Non Domestic Supply)

If submitted by Proxy:

  • Letter of Authorisation
  • Owner’s National Identity Card (NIC)/ Passport
Application Form

Transfer of Name

Domestic
  • Copy and Original (to be returned after verification) of Title Deed
  • Applicant's National Identity Card (NIC)/ Passport
  • CWA bill
  • Letter of Authorisation from Owner/Heirs and copies of their NICs/ Passports, if applicable
  • Lease Agreement, if applicable
  • Death certificate/Affidavit, if applicable
  • Marriage Certificate, if applicable
Non-Domestic
  • Copy and Original (to be returned after verification) of Title Deed
  • Applicant's National Identity Card (NIC)/ Passport
  • CWA bill
  • Letter of Authorisation from Owner/Heirs and copies of their NICs/ Passports, if applicable
  • Letter of Authorisation from previous owner + ID of previous owner
  • Lease Agreement, if applicable
  • Death certificate/Affidavit, if applicable
  • Marriage Certificate, if applicable
  • Copy of Business Registration Number (BRN)
  • Certificate of Incorporation
  • Extract of Files from the Registrar of Companies
  • Letter from Director
  • ID card of Director
PROXY
  • Owner's National Identity Card (NIC)/ Passport
  • Letter of Authorisation
Application Form

Change in Category of Supply

Change in Category of Supply means the mode of use of the water supply has changed

For instance, from Domestic to Business or vice-versa. An application to change your category of supply can be made at any CWA Customer Care Centres or online.

Documents Required:

  • Applicant’s National Identity Card (NIC)/ Passport
  • BRN (Non Domestic Supply)
  • CWA Bill

If Applicable:

  • Lease Agreement
  • Letter of authorisation from the heirs, together with copies of their NICs/ Passports
  • Death Certificate or Affidavit
  • Marriage Certificate 

Enlargement of Tapping

If a consumer applies for a bigger water connection on CWA main the following documents will be required and an application for an enlargement of tapping can be made at any CWA Customer Care Centres or online.

Documents Required:

  • Applicant’s National Identity Card (NIC)/ Passport
  • CWA Bill
  • Location and Site Plan
  • Letter of Consumption stating:
  1. Total amount of water required (m3)
  2. Total land area (m2)
  3. Building area (m2)
  4. Area allocated for roads and reserves (m2)
  5. Parking area (m2)
  6. Total green space area (m2)
  7. Number of parking spaces
  8. Number of employees/ staff
  9. Number of occupants, where applicable
  10. Dormitory and lodging accommodation permits, where applicable

If Applicable:

  • Lease Agreement
  • Letter of authorisation from the heirs, together with copies of their NICs/ passports
  • Death Certificate or Affidavit
  • Marriage Certificate

If submitted by Proxy:

  • Letter of Authorisation
  • Owner’s National Identity Card (NIC)/ Passport

Non-Domestic – Additional Documents:

  • Business Registration Number (BRN)
  • Certificate of Incorporation
  • Extract of Files from the Registrar of Companies
  • A letter of Authorisation 

Re-Opening of Supply

To reconnect a water supply which has been disconnected either for non-payment or on request an application has to be made at any CWA Customer Care Centres or online.
  • Documents Required:
  • Applicant’s National Identity Card (NIC)/ Passport
  • CWA Bill

If Applicable:

  • Lease Agreement
  • Letter of authorisation from the heirs, together with copies of their NICs/ passports
  • Death Certificate or Affidavit
  • Marriage Certificate
  • BRN (Non Domestic Supply)

If submitted by Proxy:

  • Letter of Authorisation
  • Owner’s National Identity Card (NIC)/ Passport

Re-Opening Fees:

  • Domestic Supply: Rs 550
  • Charitable or Religious Institution: Rs 550
  • Aquaculture Consumers: Rs 550
  • Agricultural Consumers: Rs 600
  • Industrial Consumers: Rs 1,000
  • Public Sector Agency Consumers: Rs 1,200
  • Commercial Consumers: Rs 1,200
  • Business Consumers: Rs 1,750
Skip to content