My Applications

New Supply

Domestic
  • Title Deed (copy + original (to be returned after verification))
  • Copy of National ID Card of applicant
  • 2 Copies of Site/Location Plan
  • Building and land use permit
If the applicant is not the owner:
  • Letter of Authorisation from Owner and ID Card of owner is required
  • Rent book + Letter of Authorisation from Owner and ID Card of owner is required if applicant is a tenant.
  • Rs 500 nonrefundable processing fees
  • Rs 2200 over and above as installation fees
Non-Domestic
  • Title Deed (copy + original (to be returned after verification))
  • Copy of ID Card Applicant/Owner
  • Written Authorisation from Owner/Director
  • A copy of Building and Land Use permit + Certificate of Incorporation +BRN
  • Front elevation drawing
  • Water requirement (m3) (letter stating amount of water to be used)
  • Approved site plan/location plan and approved drawings
  • Rs 1000 nonrefundable processing fees
  • Installation fees to be confirmed by respective engineers and inspectors
PROXY
  • ID Card
  • Letter of Authorisation
Application Form

Meter Test

If a consumer is dissatisfied with the functioning of his meter, he/she can apply for a meter test. An application has to be made at any CWA Customer Care Centre or online.

Documents Required:

  • ID Card
  • BRN (non Domestic Supply)
  • Water Bill
  • Testing Fee of Rs. 500 (Domestic Supply)
  • letter of Authorisation (Tenant)
  • Rent Book (Tenant)
  • Testing Fee of Rs. 1000 (non Domestic Supply)

Number of Living Quarters

Living Quarter is a separate living space for domestic use or tenancy

In order to review or change the number of living quarters a request/application has to be made at any CWA Customer Care Centres or online.

Documents Required:

  • ID Card
  • Water Bill

Shifting of Main

Shifting of Tapping occurs when a consumer is having a poor water supply or no water at his premises

In this respect an application has to be made at any CWA Customer Care Centres or online to shift the tapping to a different existing main. A shifting on main fee of Rs 2750 has to be paid and all arrears have to be cleared before any application.

Documents Required:

  • ID Card
  • Water Bill
  • BRN (non Domestic Supply)

Discontinuation of Supply

A request can be put in to temporarily stop the water supply at any of your premises

An application can be done at any CWA Customer Care Centre or Online.  All arrears have to be cleared before any application.

Documents Required:

  • ID Card
  • Water Bill
  • BRN (Non Domestic Supply)
Application Form

Transfer of Name

Domestic
  • Copy and Original (to be returned after verification) of Title Deed
  • Copy of National Identity Card
  • Water bill
  • Letter of Authorisation from Owner/Heirs and ID Card
  • Letter of Authorization from previous owner + ID of previous owner
  • Death certificate/Affidavit-if applicable
Non-Domestic
  • Copy and Original (to be returned after verification) of Title Deed
  • Copy of National Identity Card
  • Water bill
  • Letter of Authorisation from Owner/Heirs and ID Card
  • Letter of Authorization from previous owner + ID of previous owner
  • Death certificate/Affidavit-if applicable
  • Copy of Business Registration Number
  • Letter from Director
  • ID card of Director
PROXY
  • ID Card
  • Letter of Authorisation
Application Form

Change in Category of Supply

Change in Category of Supply means the mode of use of the water supply has changed

For instance, from Domestic to Business or vice-versa. An application to change your category of supply can be made at any CWA Customer Care Centres or online.

Documents Required:

  • ID Card
  • BRN (Non Domestic Supply)
  • Water Bill

Enlargement of Tapping

If a consumer applies for a bigger water connection on CWA main the following documents will be required and an application for an enlargement of tapping can be made at any CWA Customer Care Centres or online.

Documents Required:

  • ID Card
  • Water Bill
  • Water Demand
  • Site Plan
  • BRN number (Non Domestic Supply)
  • A letter of Authorisation (Non Domestic Supply)

Re-Opening of Supply

To reconnect a water supply which has been disconnected either for non-payment or on request an application has to be made at any CWA Customer Care Centres or online.

Documents Required:

  • ID Card
  • BRN (Non Domestic Supply)
  • Water Demand
  • Water Bill
  • Reopening Fee of Rs. 550 (Domestic Supply)
  • Reopening Fee of Rs. 1750 (Non Domestic Supply)
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