Head Office
 
CWA Head Office
Royal Road
St Paul
Phoenix
Mauritius
Tel. No. (230) 601 5000
Fax. No. (230) 686 6264
Email address: -
cwa@intnet.mu
Website: - http://cwa.govmu.org/
 
Hot Line Service
 
Tel. No. 170
 
As a service provider, the CWA offers a 24-hour Hot Line service on telephone number 170 for any complaint and enquiry.
The customer shall obtain adequate information for his complaint. If this is not possible within the normal time of telephone conversation, a follow up action is undertaken and a final answer communicated to the customer.
 
Help Desk Service
 
The CWA has the following Help Desk service, operating during business hours from its Head Office, to reply to any query/complaint from the public and its stakeholders.
 
SECTION
TELEPHONE NO.
FAX NO.
​Reception
601 5000
 

​Registry

601 5030
686 6264
​Human Resources
601 5058
686 6264
​Communication
601 5057
696 7111
​Information Technology
601 5071
686 6264
​Cash Office
601 5082
686 0974
​Finance
601 5099
686 0974
​Water Quality
601 5127
686 5019
​Planning & Development
601 5161
697 4937
​Operations
601 5174
698 4716
​Commercial & Billing
601 5186
696 7103
​Mechanical & Electrical 601 5111 686 5019
 
 
Customer Service Centres
 
Our Customer Service Centres are located at each of our regional sub-offices for attending to applications / requests / queries / complaints and for receiving payments during business hours.
 
The official business hours are from 8.45 a.m. to 4.00 p.m. from Monday to Friday. Our Cash Offices are opened from 8.45 a.m to 3.15 p.m to receive payment from customers
 
CUSTOMER SERVICE CENTRE
TELEPHONE NO.
FAX NO.
Port Louis
 
Mutual Aid Building
5, Guy Rozemont Square,
Port Louis
Corner Suffren Road and Pope Hennessy
Street, Port Louis
 
 
212 5065/66



208 2827
 
 
212 8570



Nil
North
 
Powder Mill Road
Pamplemousses
 
 
243 3550
 
 
243 3990
East
 
Gallery Riverland, Darbary Road,
Centre de Flacq
 
 
413 2493/94
 
 
413 5019
South
 
Rose Belle
Royal Road
Rose Belle
 
Souillac
Montreal Street
Souillac
 
 
 
603 7700
 
 
625 5685
 
 
 
627 5657
 
 
625 5613
Rose Hill
 
Edward VII Street,
Rose Hill
 
 
454 6779
 
 
454 9517
Plaines Wilhems
Head Office
 
Royal Road
St. Paul
 
 
 
601 5000
 
 
 
686 6264