HOW TO PAY BILLS
The CWA shall ensure that each customer receives his monthly water bill within the stipulated time, with proper indication of the due date, the amount charged and the amount of surcharge payable in case of late payment.
PAYMENT OF BILL
The entire bill must be paid within 21 days of the date of receipt of the bill.
Any payment made after 21 days will carry a 10% surcharge.
Pensioners are allowed a further 14 days to pay their bills without surcharge.
FACILITIES FOR PAYMENT BY INSTALLMENT
Customers facing financial problems, and those who come from the vulnerable groups of society, are also offered certain facilities to pay their bills by installments.
PAYMENT BY CHEQUE BY POST
Cheques sent through the post should be made payable to the Central Water Authority and CROSSED and must be addressed to the Senior Cashier of the CWA Head Office, St. Paul, Phoenix or the Cash Offices mentioned below.
The name, address, telephone number and account number of the customer should also be written at the back of the cheque.
PAYMENT THROUGH DIRECT DEBIT SYSTEM
Service agreements exist with the following local commercial banks for the payment of water bills by the Direct Debit System:
Bank Of Baroda
Bank One Ltd
Banque Des Mascareignes
Barclays Bank Plc
Habib Bank Ltd
Hong Kong & Shanghai Banking Corporation
Mauritius Commercial Bank Ltd
Mauritius Post And Cooperative Ltd
SBI (Mauritius) Ltd
State Bank Of Mauritius Ltd
National Commercial Bank Ltd
In order to avoid queuing at Cash Office counters, customers are encouraged to settle their water bills through the Direct Debit System available at the above banks. Customers may contact their banks for more details.
PAYMENT AT CWA CASH OFFICES
Customers may pay their water bills, by cash/cheque at the following cash offices of the CWA from 8.45 a.m to 3.15 p.m on weekdays.
Mutual Aid Bldg, Port Louis
Henessy Street, Port Louis
PAYMENT AT OTHER CASH OFFICES
Customers may also pay their water bills, by cash/cheque, at the counters of the Central Electricity Board and the Mauritius Post Ltd as follows:
Hours of Operation
Central Electricity Board
Monday, Wednesday, Friday
8.45 am to 3.15 pm
8.45 am to 3.15 pm
8.45 am to 3.15 pm
Mauritius Post Ltd
Some 82 Post Offices around the island
8.30 am to 3.15 pm
8.30 am to 11.00 am
Customers may avoid the peak period by settling their bills in the middle of the month, but within the prescribed statutory delay of 21 days from date of delivery of bill.
SBM BILL PAY
Customers can pay their bill through SBM Bill Pay. SBM Bill pay is a convenient bill payment service launched by SBM that allows pre-registered SBM customers to pay their CWA bills through the network of all SBM ATMs and SBM Point of Sales (POS) terminals located at Winners.
MCB INTERNET BANKING
Customers can also pay CWA bills through the MCB Internet Banking (IB) platform and through the MCB Mobile App Juice.
Orange Money is a complementary service to SBM Bill Pay whereby you can also pay your water bills of CWA through your mobile phone. This service is available exclusively to any customer having a valid SBM Debit/Credit Card and is pre-registered for the service. To use SBM Bill Pay and/or Orange Money, you have first to register for this service at any SBM service units.
EMTEL MOBILE CASH
Emtel Cash enables any Emtel subscriber to pay his CWA bills and for his family/friends also more conveniently through his mobile phone. This is a service that works on all types of mobile phones and is available anytime, anywhere. A PIN is required for all transactions and the system is supported by a 24/7 customer service desk. No bank account nor internet is needed to make the payments and it is FREE for the customer. Register to Emtel Cash by visiting any Emtel Showroom or an Official Retail agent.
For more information, visit www.emtel.com or call 8970 for support.
Payment effected by dud cheque (chèque sans provision) may result in the disconnection of the supply and subsequent prosecution.
If a water bill is not paid within 60 days of its date of delivery, the water supply is likely to be disconnected without notice.
If a customer wants to challenge the amount shown on his water bill, he should contact an officer of the appropriate Customer Service Centre.
Customers seeking information on their account or on water supply generally should address themselves to an officer of the appropriate Customer Service Centre, or phone the Hot Line telephone number 170.
Customers who fail to receive their bill for any current month should inform the appropriate Customer Service Centre without delay or phone the Hot Line telephone number 170.
Every customer is provided with a meter, which is read on a monthly basis. The customer is billed according to the consumption recorded by the meter.