Customer rights and obligations
While the CWA has been entrusted with specific duties and responsibilities under the CWA Act, customers also have their rights and obligations.
We enumerate below various recommendations that will help the CWA to provide a better service to its customers:
Customers should pay their water bills promptly.
Customers are billed a minimum water charge even if there is no consumption during a month, unless they notify the CWA that they will not use water during a certain period of time.