Application Procedure
In order to save time and give customers a better service, certain basic information concerning the various documents needed for processing applications/complaints etc. should be made available.
We give in the following tables, detailed lists of the various documents and the information needed:
A. New Water Connection
Document/Information |
Where Applicable |
ID Card/Passport |
Applicant and/or Owner/Tenant |
Title Deed |
Owner |
Rent Book/Lease Agreement |
Tenant |
Deed of Company |
Company |
Site Plan / Location Plan |
All Applicants |
Front Elevation Drawing |
Commercial Building |
Existing Water Supply (if any) |
All Applicants |
Water Requirement (in m3 daily) |
Commercial/Industrial Supply |
B. Discontinuation of supply/Re-Opening of Supply/Complaint – Excessive water charges/ Change in NO. Of Living Quarters/Change in Category of Supply.
Document/Information |
Where Applicable |
ID Card/Passport |
Applicant and/or Owner/Tenant |
Water Bill |
All Participants |
C. Transfer of Name
Document/Information |
Where Applicable |
ID Card/Passport |
Applicant and/or Owner/Tenant |
Water Bill |
All Participants |
Title Deed |
Owner |
Rent Book/Lease Agreement |
Tenant |
Authorisation from customer |
All applicants |
D. Shifting of Supply/Meter
Document/Information |
Where Applicable |
ID Card/Passport |
Applicant and/or Owner/Tenant |
Water Bill |
All Applicants |
Site Plan/Location Plan |
All Applicants |
E. Enlargement of Tapping
Document/Information |
Where Applicable |
ID Card/ |
Applicant and/or Owner/Tenant |
Water Bill |
All Applicants |
Site Plan/Location Plan |
All Applicants |
Water Requirement (in m3 daily) |
Commercial / Industrial Supply |
F. Water Clearance
Document/Information |
Where Applicable |
ID Card/Passport |
Applicant and/or Owner/ Tenant |
Existing Water Supply (if any) |
All Applicants |
Site Plan / Location Plan |
All Applicants |
Water Requirement (in m3 daily) |
Commercial/ Industrial Supply |
Front Elevation Drawing |
Commercial Building |
We have also introduced some flexible conditions for applicants who cannot produce the title deed or rent book.