Application Procedure
 
 
In order to save time and give customers a better service, certain basic information concerning the various documents needed for processing applications/complaints etc. should be made available.
 
We give in the following tables, detailed lists of the various documents and the information needed:
 
A.      New Water Connection
 
Document/Information
Where Applicable
ID Card/Passport
Applicant and/or Owner/Tenant
Title Deed
Owner
Rent Book/Lease Agreement
Tenant
Deed of Company
Company
Site Plan / Location Plan
All Applicants
Front Elevation Drawing
Commercial Building
Existing Water Supply (if any)
All Applicants
Water Requirement (in m3 daily)
Commercial/Industrial Supply
 
 
B.      Discontinuation of supply/Re-Opening of Supply/Complaint – Excessive water charges/ Change in NO. Of Living Quarters/Change in Category of Supply.
 
Document/Information
Where Applicable
ID Card/Passport
Applicant and/or Owner/Tenant
Water Bill
All Participants
 
C.      Transfer of Name
 
Document/Information
Where Applicable
ID Card/Passport
Applicant and/or Owner/Tenant
Water Bill
All Participants
Title Deed
Owner
Rent Book/Lease Agreement
Tenant
Authorisation from customer
All applicants
 
D.      Shifting of Supply/Meter
 
Document/Information
Where Applicable
ID Card/Passport
Applicant and/or Owner/Tenant
Water Bill
All Applicants
Site Plan/Location Plan
All Applicants
 
E.       Enlargement of Tapping
 
Document/Information
Where Applicable
ID Card/
Applicant and/or Owner/Tenant
Water Bill
All Applicants
Site Plan/Location Plan
All Applicants
Water Requirement (in m3 daily)
Commercial / Industrial Supply
 
F.       Water Clearance
 
Document/Information
Where Applicable
ID Card/Passport
Applicant and/or Owner/ Tenant
Existing Water Supply (if any)
All Applicants
Site Plan / Location Plan
All Applicants
Water Requirement (in m3 daily)
Commercial/ Industrial Supply
Front Elevation Drawing 
Commercial Building
 
We have also introduced some flexible conditions for applicants who cannot produce the title deed or rent book.