Our Commitments
 
  • We shall strive to provide a 24-hour water supply service to the population of Mauritius and to  reduce the Non-Revenue Water to an acceptable level by year 2012.
 
  • We guarantee that the water supplied by the authority is treated to meet norms prescribed by the world Health Organisation (WHO) for drinkable water.  Independent tests are conducted regularly to ensure compliance.
 
  • We are committed to treat everyone fairly and to maintain a high standard of service.
 
  • We shall answer 90% of the calls within 20 seconds.
 
  • We are polite and sensitive while dealing with our customers.
 
  • Our employees are committed to customer care.
 
  • All communications with the customer shall be in an atmosphere of cordiality and coutesy.
 
  • We promise prompt attendance to customer’s complaints.