{"id":803,"date":"2022-03-21T11:09:19","date_gmt":"2022-03-21T07:09:19","guid":{"rendered":"https:\/\/parastatal1.govmu.org\/cwa\/?page_id=803"},"modified":"2026-08-28T11:23:02","modified_gmt":"2026-08-28T07:23:02","slug":"complaints","status":"publish","type":"page","link":"https:\/\/cwa.govmu.org\/cwa\/?page_id=803","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"803\" class=\"elementor elementor-803\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25b7d045 ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b7d045\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-36c6fc68\" data-id=\"36c6fc68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77dcf47e elementor-widget elementor-widget-heading\" data-id=\"77dcf47e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-459a500f elementor-hidden-tablet elementor-hidden-phone\" data-id=\"459a500f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-740778b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"740778b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34bc9c5b\" data-id=\"34bc9c5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f86abc9 elementor-widget elementor-widget-spacer\" data-id=\"1f86abc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4700119 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4700119\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d92f798\" data-id=\"d92f798\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b45421e elementor-widget elementor-widget-image\" data-id=\"b45421e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/blue-2024619_640-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-918\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-99f25e0\" data-id=\"99f25e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6494f14 elementor-widget elementor-widget-heading\" data-id=\"6494f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">For any urgent matter, you can report to us within a brief delay on the CWA hotline<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-421c38f elementor-widget elementor-widget-heading\" data-id=\"421c38f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">170<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-401625be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"401625be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ca0e2d\" data-id=\"4ca0e2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f7a4949 elementor-widget elementor-widget-spacer\" data-id=\"5f7a4949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f8dd31 ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f8dd31\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-64857a6\" data-id=\"64857a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38cb9e8 elementor-widget elementor-widget-image\" data-id=\"38cb9e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/location-1132648_640-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-933\" alt=\"\" srcset=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/location-1132648_640-150x150.png 150w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/location-1132648_640-300x300.png 300w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/location-1132648_640.png 640w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ceda3b elementor-widget elementor-widget-heading\" data-id=\"9ceda3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">You can visit our Customer Care Centres located at our regional sub-offices or simply call at the respective centres<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e35b3a1\" data-id=\"e35b3a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ecefd5 elementor-widget elementor-widget-image\" data-id=\"6ecefd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/at-sign-1083508_640-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-937\" alt=\"\" srcset=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/at-sign-1083508_640-150x150.png 150w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/at-sign-1083508_640-300x300.png 300w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/at-sign-1083508_640.png 640w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd6a44b elementor-widget elementor-widget-heading\" data-id=\"bd6a44b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">\nEmail us your complaint at<br>\ninfodesk@cwa.mu\nor\nonlineservices@cwa.mu<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03183be ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03183be\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5065b38\" data-id=\"5065b38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1efd9b8 elementor-widget elementor-widget-image\" data-id=\"1efd9b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/letter-1132703_640-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-939\" alt=\"\" srcset=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/letter-1132703_640-150x150.png 150w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/letter-1132703_640-300x300.png 300w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/06\/letter-1132703_640.png 640w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c22f855 elementor-widget elementor-widget-heading\" data-id=\"c22f855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">You may write to us if you prefer the traditional way:<br>\nGeneral Manager<br>\nCentral Water Authority<br>\n150, Royal Road,<br>\nSt Paul, Phoenix, 73551<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ffcc03\" data-id=\"9ffcc03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41a158a elementor-widget elementor-widget-image\" data-id=\"41a158a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/whatsapp-gbde65bc12_640-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2051\" alt=\"\" srcset=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/whatsapp-gbde65bc12_640-150x150.png 150w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/whatsapp-gbde65bc12_640-300x300.png 300w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/whatsapp-gbde65bc12_640.png 640w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca50ba2 elementor-widget elementor-widget-heading\" data-id=\"ca50ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">You can reach us via WhatsApp:<br>\n55 00 00 25<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84200ac elementor-widget elementor-widget-image\" data-id=\"84200ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"117\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2026\/08\/korek_1-150x117.png\" class=\"attachment-thumbnail size-thumbnail wp-image-4858\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-614c5d5 elementor-widget elementor-widget-heading\" data-id=\"614c5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Report Water Leakages on Korek Mobile Application<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ccea82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ccea82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6115b9a\" data-id=\"6115b9a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bfbdcc elementor-widget elementor-widget-heading\" data-id=\"8bfbdcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You can also directly type your complaint below<br>*(Please add your address in the complaint field):<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-977dcde elementor-widget elementor-widget-shortcode\" data-id=\"977dcde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">[forminator_form id=\"2055\"]<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2db57a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2db57a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7beb236\" data-id=\"7beb236\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0e315d elementor-widget elementor-widget-image\" data-id=\"c0e315d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/WhatsApp-Artwork-1024x608.jpg\" class=\"attachment-large size-large wp-image-2267\" alt=\"\" srcset=\"https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/WhatsApp-Artwork-1024x608.jpg 1024w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/WhatsApp-Artwork-300x178.jpg 300w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/WhatsApp-Artwork-768x456.jpg 768w, https:\/\/cwa.govmu.org\/cwa\/wp-content\/uploads\/2022\/10\/WhatsApp-Artwork.jpg 1051w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints For any urgent matter, you can report to us within a brief delay on the CWA hotline 170 You can visit our Customer Care Centres located at our regional sub-offices or simply call at the respective centres Email us your complaint at infodesk@cwa.mu or onlineservices@cwa.mu You may write to us if you prefer the 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