Overview of our service
The CWA provides the following arrangements at its Customer Service Centres:
  • A non-stop and one-stop shop services during business hours at our Customer Service Centres.
  • An extension of hours of service at the cash offices during the peak periods to render payment of bills easier.
  • An armed Police Officer at our cash offices as a security measure for our customer and employees.
Our customers and members of the public will be able to get the following types of services at our Customer Services Centres:
Types of service:
  • New water Connection
  • Re-opening Supply
  • Discontinuation of Supply
  • Transfer of name
  • Meter Testing
  • Shifting of Supply
  • Shifting of meter
  • Enlargement of tapping
  • Change no. of living quarters
  • Change category of supply
  • Water tanker Service
  • Part Time agreement
  • Payment of water bill and other charges/ fees
  • Clearance certificate for building permit
  • Clearance certificate for Notary
  • Complaint and query on water bill
  • Complaint and query on water supply