At the CWA, our customer-centric culture is one of our core values; we value our customers and this is why we shall strive to offer quality services that will reflect the following core values.
a. Excellence & Efficiency
We shall do everything possible to achieve excellence in our customer relations, the quality of water and the availability of supply together with the efficient use of our resources.
b. Integrity & Courtesy
We shall act with integrity and shall always show courtesy in all our dealings with our customers, employees, suppliers and contractors and also with our environment.
c. Teamwork & Innovation
We shall work together as a single team and always innovate to ensure that our customers enjoy a reliable and adequate water supply at a fair and reasonable cost.